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Please find below some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here or if you would like to get in touch with us, reach out to us at info@shop-zavi.com
Delivery & Shipping

How much does shipping cost?

Shipping within USA
Free shipping (standard 3 - 5 business days) for orders $100 or more.

For orders under $100
Standard 4 - 6 days delivery - $ 8 to $ 12 depending on weight
2 - 3 day delivery (Orders must be submitted before 12.00 PM EST) - $15
1 - 2 day delivery (Orders must be submitted before 12.00 PM EST) - $20 .

International Shipping
Worldwide standard shipping (5 - 8 business days) - $20


*Duties & Taxes:The recipient of the order will be responsible for any import duties or taxes levied by the recipient's country along with any carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.

We ship worldwide. Please refer to our shipping policy to know more about costs and delivery time.

How long will it take to receive my order?

Within the US standard delivery is 3 - 5 business days, while outside the US it is usually about 5 - 8 business days.

For more details about priority shipping and our shipping rates please refer to our shipping policy

How can I track my order?

Our shipping confirmation email sent to you on the day of dispatch should have a tracking number. You can also view your order details, process returns and check order tracking status on your account profile by logging in on our website.

Payments

Can I shop with my currency?

You can view the products in your local currency but payment will be in US Dollar.

What are the payment methods available?

We accept all debit and credit card payments, as well as other express check out options like PayPal, Amazon Pay, Klarna, AfterPay, Google Pay and Shop Pay.

Are taxes included in my total order?

Within the USA, there is no tax. There is also no tax on internationally shipped orders.

Will I have to pay for customs & duty?

For orders shipped outside the U.S, the recipient will pay local taxes and duties to the carrier on delivery.

How can I use my discount code?

Upon check-out you can enter your gift card or promo code.

Order Returns & Refunds

What is your return and exchange policy?

Returns are accepted within 28 days from the day of placing your order. Items should still have tags and not be used or worn. Refunds will be processed after we receive your items. If items are damaged, used or without tags a refund will not be processed.

How can I return my purchase?

You can click the link in your order confirmation email to access your orders and request a refund from your account. Shipping labels also can be created at the end of this process. Alternatively you can access your account on your website to process returns.

Can I cancel my order?

Yes you can cancel your order by accessing your orders in your account.

I don’t want store credit. Will I get a full refund?

If an item is returned within 28 days from your order date, and it is not damaged or used, you can receive a full refund. However, if you would like to return after the 28 days from order date, or if your item is damaged or used, you can only receive store credit.

Product Stock

Will you be restocking sold out items?

Items may be restocked. You can insert your E-mail ID on the product page to be notified when the item is restocked.

All you need to know about sustainable fashion

What is sustainable fashion?

Sustainable fashion is fashion that values diversity, prosperity and well-being of both people and the environment. For clothes to be considered ‘sustainable’, their environmental and social impact must be evaluated across the entire product life cycle — right from fibre to factory and onwards to consumer, point of disposal and potential reuse.

Can fashion ever be sustainable?

Fashion will only be regarded as sustainable when it begins prioritising social and environmental concerns over making a profit. Any effort on the sustainable fashion front will remain insignificant if the rates of production, consumption and disposal of fashion constantly keep increasing.

Can sustainable clothing be affordable?

There is a common misconception that sustainable fashion is expensive, but this isn’t necessarily the case. While it does come at a slightly premium price in comparison to mass produced fast fashion, it definitely brings you more return on your investment compared to the latter. As a brand, we have been honest about what our clothes are worth because we would never want to price people out of making a difference. To know more, take a look at our pricing transparency in detail here.

Is sustainable fashion a trend?

While it may seem like a trend due to the sheer volume of fast fashion brands that are trying to use ‘sustainability’ as a greenwashing strategy to make more profits — sustainable fashion is definitely not a trend. Fashion makes a sizable contribution to climate change; to set that in context, the industry emits about the same quantity of greenhouse gases per year as the entire economies of France, Germany, and the United Kingdom combined. Sustainable fashion is not only the need of the hour but a way of life.

Why buy sustainable fashion?

Unlike fast fashion, sustainable fashion values the well-being and prosperity of the environment and people. Sustainably made clothes are created with a conscience, so when you make a sustainable clothing purchase, you can breathe easy knowing that your purchase is not going to negatively impact you or the planet and that it will last you a long time.

Is silk vegan?

Conventional silk is not vegan but peace silk is. The method of obtaining conventional silk involves mercilessly killing silkworms while they are in the cocoon itself by means of boiling, steam or hot air. To put it into perspective, 6,600 silkworms are slaughtered for the production of 1 kilogram worth of silk. Since vegan fashion is all about cruelty-free clothing, conventional silk cannot be considered vegan. However, ZAVI uses peace silk that does not harm silkworms and is actually vegan.

What is peace silk?

Peace silk (also known as ‘Vegan’, 'Eri' or 'Ahimsa' silk) shares the same qualities as conventional silk, but it’s the method of fibre extraction that sets the two apart and what makes peace silk the more ethical and environmentally-friendly choice. Peace silk involves sericulture that encourages the silkworm’s natural process of metamorphosis by obtaining the cracked cocoon after the moth has broken free and emerged. Conventional silk, on the other hand, is obtained mercilessly by boiling or gassing silkworms while they are still in their cocoon.

Is cotton biodegradable?

Cotton is plant-based and can therefore be considered a biodegradable material. In the right compost, the material could take anywhere between a week to five months to biodegrade. However, it should be noted that from an ecological perspective, organic cotton can biodegrade in a manner that is a lot cleaner than conventional cotton. Conventional cotton is notorious for its chemical use — producing 1 kilogram worth of conventional cotton garments can use up to 3 kilograms of chemicals.

What is GOTS?

When an item of clothing has the GOTS label you can be certain that it is certified organic. The Global Organic Textile Standard (GOTS) verifies the organic status of textiles across the supply chain — from raw materials to processing, manufacturing, packaging, labelling and distribution. To obtain their authentication, products must contain the minimum of 70% natural organic fibres.

What is the difference between sustainable fashion and slow fashion?

Slow fashion, just like the name suggests, is the exact opposite of everything that fast fashion stands for; it promotes the conscious consumption of made to last pieces that outlive trends. Whereas sustainable fashion values the well-being of both people and the environment. Both of them are interconnected; sustainable fashion cannot exist without slow fashion practices and fashion can’t be considered slow, unless it abides by the principles of sustainability.