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Frequently Asked Questions
ORDER INFORMATION
Delivery times depend on your location:
Dubai, Sharjah & Ajman: Next-day delivery (order before 4:00 PM)
Other Emirates: 2-6 working days
GCC Countries: 2-5 working days
Rest of the World: 6-12 working days
For more details, please see our Shipping Policy.
You’ll also receive a confirmation email with tracking details once your order is dispatched.
Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor its progress.
We accept all major credit cards, debit cards, Apple Pay, Zina, Tabby and tamara.
SHIPPING & DELIVERY
Absolutely! We deliver worldwide. Shipping costs vary based on your location and order value. For more details, visit our Shipping Policy. Don’t forget to check out our exclusive discounts and promotions all year round!
Yes, we offer free shipping based on the order value and location.
RETURNS & EXCHANGES
We accept returns within 14 days from the date your items are delivered for a full refund. Items must be in unworn, unwashed condition, with all original labels and packaging intact.
Refunds: We will refund the value of the returned goods.
Shipping fees are non-refundable.
Exchanges: Exchanges can be made within 30 days from the date of delivery.
TO INITIATE A RETURN OR EXCHANGE:
- LOG IN TO YOUR ACCOUNT TO VIEW ALL YOUR ORDERS.
- SELECT THE ITEM(S) YOU WISH TO RETURN OR EXCHANGE.
- FOLLOW THE PROMPTS TO CHOOSE EITHER A RETURN FOR REFUND OR AN EXCHANGE FOR A DIFFERENT SIZE, COLOR, OR PRODUCT.
- A REVERSE PICK-UP WILL BE ARRANGED FROM YOUR DELIVERY LOCATION. FOR DUBAI ORDERS, THE PICK-UP WILL BE WITHIN 1-3 WORKING DAYS.
ALTERNATIVELY, YOU CAN USE THE LINKS PROVIDED IN YOUR ORDER CONFIRMATION OR SHIPPING CONFIRMATION EMAILS TO START THE RETURN OR EXCHANGE PROCESS.
OUR Products
Each product comes with specific care instructions on the label. For general guidance, visit our Product Care Guide.
Yes, sustainability is at the core of our brand. We use eco-friendly materials like LENZING™ Viscose, linen, and bamboo. Learn more about our commitment to sustainability on our sustainability page.
FOR ANY OTHER INQUIRIES, FEEL FREE TO REACH OUT TO US.