Exchanges & Returns
We gladly accept all or part of your order returns within 10 days after it has been delivered.
- Returns will only be accepted if the products are unused and in their original packaging, along with the Invoice.
- Size Exchange can be availed only once on a product in an order.
- Please note that any product along with a free gift/combo must be returned in its entirety.
- If a certain style is NOT eligible for return, it is mentioned on the product page itself.
- For International Return/Exchange, the customer is liable to ship the order to our warehouse address mentioned below.
- Kindly ship the order to the following address: Gala No: 15NE, Zavi Designs Pvt Ltd, Shree Laxmi Industrial Premises, New link road, Suresh Nagar, Andheri West, Mumbai- 400053, Maharashtra, India.
- ZAVI will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- Kindly email firstname.lastname@example.org with the details about your return order. Please attach the reason for return and tracking details of the return order processed by you.
- Refund will be initiated once we receive the return with all the tags & labels intact on the product.
- Refunds will be processed within 48 hours of receiving the returned items.
- After the refund has been initiated by ZAVI NEFT - 5 to 10 business days post refund initiation, Zavi Store Credit - within 3- 5 business days.
- Cancellation can only be done within 12 hours after the order has been placed.
- Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.