Exchanges & Returns
RETURNS & EXCHANGES
RETURNS AND EXCHANGES WILL BE ACCEPTED WITHIN 14 DAYS FROM THE DATE YOUR ITEMS ARE DELIVERED.
- To qualify for a return or exchange, items must be in their original condition, unworn, unwashed, with all tags and original packaging intact.
- Refunds will cover the value of the returned goods but will not include any shipping fees paid during purchase.
HOW TO INITIATE A RETURN OR EXCHANGE:
- Log in to your account and view your orders.
- Select the item(s) for return, exchange, or cancellation and complete the request.
- Once approved, a reverse pickup will be arranged: The package will be picked up within 1-3 working days.
- You can also refer to the links provided in your order confirmation or shipping confirmation emails for quick access.
REFUND PROCESS:
- Once the returned items are received at our warehouse, they will be inspected for damage or usage.
- If the items pass inspection, the refund will be processed via the original payment method within 5-7 business days.
- Items found to be damaged or used will not qualify for a refund.
STOCK AVAILABILITY:
- Our stock counts are regularly updated, but occasional discrepancies may occur.
- If we cannot fulfill all items in your order, we will:
- Fulfill the available items.
- Notify you about the backordered items, offering you the choice to await restocking or receive a refund.
IMPORTANT NOTES:
- Returns or exchanges without original packaging, labels, or tags will not qualify for a refund or store credit.
- Shipping fees are non-refundable.
- Always retain the return receipt or proof of return from the courier for future reference.
IF YOU HAVE ANY FURTHER QUESTIONS OR NEED ASSISTANCE, PLEASE CONTACT OUR CUSTOMER CARE TEAM.