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E-Commerce Operations Executive

Zavi Designs is a start-up out of India with its own organic & sustainable Fashion Brand for men & women named "ZAVI" (www.shop-zavi.com) that we have launched globally in September 2019. Our mission as a company is to counter the fast fashion trends and its impact on the environment by making our clothing based on the following values of sustainable & environmentally friendly, desirable designs & affordable pricing.

We are currently looking for an E-Commerce Operations Executive to take on the following responsibilities :
  • Responsible to make standard operating procedures for order processing, packaging and fulfillment
  • Be the point of contact for all customer queries and complaints, strive to attain positive delivery feedback
  • Be proficient and must have experience using Shopify, product management on Shopify, create invoices too
  • Responsible for arranging any documents required and work closely with the shipping partner to ensure timely delivery
  • Work closely with the Design and Creative teams for effective inventory management and product management
  • Work closely with the Packaging and Freight vendors for effective operations
  • Work closely with the Sustainability Officer in order to make sure that the sustainability practices and certifications are adhered to, also responsible for submitting required certificates from the vendors to the Sustainability Officer.
  • Work closely with the Insurance team regarding Marine Insurance in case of loss of any package
  • Periodical Reporting regarding order processing and fulfillment
Skills Required :
  • Experience with Shopify
  • Vendor Management
  • Product Management
  • Order Fulfillment
  • Order Packaging
  • Database management
  • Customer Service